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Bill Rice is the CEO of Kaleidico, a leader in lead management systems. Prior to founding Kaleidico he was the VP of National Home Equity and the Home Loan Benefit program at Quicken Loans and one of the founding executives of DeepGreen Bank, an Internet-only bank that was one of the first and (at that time) largest buyers of LendingTree leads in early 2000.

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Loan Modification Leads, The New Mortgage Refinance

Lots of borrowers are in mortgage loans that considering home values, economic conditions, or ignorance is about to run them into a catastrophic personal financial meltdown. This is a market that really needs professional help–this could be your opportunity. And loan modification leads may be the marketing plan.

FDIC Loan Modification Plan

The FDIC gave the loan modification market a nice marketing boost by sending out loan mod offers to 25,000 borrowers with IndyMac mortgages. That landed a lot of headlines and even more homeowners wondering where their good deal is.

Fortunately, this is not an original idea or reserved for banks in receivership. It is simply a negotiation between any borrower, with a hardship, and a lender to modify the terms of their mortgage loan. Pretty simple, right?

Not exactly, but the FDIC and the US government seem to be promoting mortgage loan modifications pretty strongly:

In a recent statement by FDIC Chairman Sheila C. Bair she advocates “a systematic and streamlined approach to loan modifications to put borrowers into long-term, sustainable mortgages.” The hope, according to FDIC officials is that this program will be come an industry model.

Like FHA loans, if the government thinks it is the solution to the mortgage market recovery it may be a good train to hitch to.

Understanding Loan Modifications

However, before you jump in with your mortgage shop and loan officers in tow make sure you understand the business. It is different.

Loan modifications are full of borrower counseling, paperwork and documentation, knowing the right channels to navigate, and patience. If it sounds like a job for a lawyer–you are probably right–most loan modification businesses are swimming with them.

Most basically loan modifications are borrower/lender negotiations built on the following foundations:

  • Original mortgage loan and lender
  • Documentation of borrower hardship
  • Correspondence and notifications from lender to borrower
  • Borrower payment history


From these core documents a deal evolves, if all goes as planned, and the borrower typically gets some variation of more affordable payment, rate, and terms.

Do You Need to Be Licensed?

This, like mortgage lending, is defined in each state. Many do require an attorney or some form of foreclosure counselor to be involved in the process.

Considering there is a lot of sensitivity to the vulnerability of most of these borrowers look for it to be carefully monitored by States and regulators.

Loan Modification Marketing Strategy

Although it is a challenging loan process to perform the need is significant. Foreclosures continue to rise and more ARM resets are pending in bank portfolios. Combine this with declining home equity and tightening credit standards–you have a perfect storm that is trapping borrowers in impossible circumstances.

Considering the continued pressure of the government on banks to consider these loan modifications, the early marketing by the FDIC for the process, and discussions of streamlining these modifications–it might be a strategy you consider.

My advice: learn about loan modifications, consider loan modification leads, start segmenting your databases for qualified borrowers, and begin your loan modification education campaigns.



Bill Rice is the founder of Kaleidico, a leader in contact management sales software. He is a frequent writer, speaker, and consultant on marketing and sales. He is passionate about helping organizations execute more profitable sale management strategies.

  • Amy Mortenson
    I have a list of 15,000 mortgage remodification or refinance leads, I am not able to do anything with them so I would like to sell them. Where would be the best place to do that?
  • Hi Amy,
    Just wondering if you still have those leads or new ones. Are you a mortgage broker? Where did you get them? I'm a loss mitigation account executive and might be interested in what you're offering. You can contact me at unidwell.com
  • andrea
    hi amy, i modify loans and would be interested in possibly buying your lead least. i would like a little more information on the leads???
  • We are currently generating 100-200 mortgage mod leads a day via email, SEO and PPC. We will be expanding this in Q1 to 350-500 and would like to bring on more buyers. Please feel free to contact me at cormac@bluekeel.com if interested.
  • kevin
    We will buy leads for loan modifications and will occasionally sell them. Please inquire at internationalbankerstrust@gmail.com
  • bob
    does anybody have good experiences with loan mod leads?
  • magda
    i sell modification leads: appointments or live transfers. I'm expending and looking to work with a new company. leads are exclusive to you i don't resale. i will give you 10 leads to test if you don't like them you don't pay. if anybody is interested and serious please contact me for detail....thank you!
  • Terry
    My comment and concern in the past of use of leads for reaching out to various prospective clients, is seeing a presentation by a company marketing leads at often moderate to high prices per, only to find that the same leads had been sold at these rates to several other end users at the same or nearly the same time.

    I don't mind purchasing leads and I don't terribly mind an intelligent individual trying to "play me", but I am truly frustrated by a total fool trying to get away with it.
  • My comment is if a companies have leads of client that need loan modification they don't have to sell those leads. The can turn it into 3 streams of income and help their clients with their issues. The goal is to keep them in the house, place them on a budget to pay off their debt, increase their credit score, and show them how to generate income away from their job. In return the companies is helping the client and the companies is build wealth at the same time. It's a win-win!
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