Google Competing With Their Customers?

Google Merchant Services

Certainly the lead generation market has been a significant portion of Google's growth. Which makes their latest offering a little disconcerting to the community. The new Google Merchant Services (as pointed out by Paul Knag), as launched in the UK … [Read more...]

LendingTree Uncovers Breach of Lead Data

LendingTree

As reported on Twitter by an early tipster to the Lead Critic, and quickly confirmed by LendingTree in letters to customers and a website FAQ, LendingTree uncovered a breach of internal security that allowed some mortgage lenders unauthorized access … [Read more...]

Building a Lead Marketplace is Hard, as Zillow is Learning

Zillow has been at the lead marketplace building business for about two weeks, and I bet internally they are saying, "wow this is hard!" Early responders to the Zillow Mortgage Marketplace were easy to categorize, as I pointed out in my Zillow Gets … [Read more...]

Lead Generation Industry, You Asked We Delivered

Kaleidico Lead Management

At LeadsCon 2008, there was a lot of interest in closing the loop between lead generation and lead management performance data--seen as a critical success factor for online originations. As you may remember we had this discussion all the way back at … [Read more...]

RushmoreDrive.com Launched

Rushmore Drive Vertical Search Engine

Several weeks ago I got whiff of something new coming out of IAC, RushmoreDrive.com (Rushmore Drive is where the Ballatyne Offices of IAC/Interactive are located).  Today it was revealed in an email to me: A vertical search engine for the Black … [Read more...]

Stop Using Cost Per Closing to Evaluate Lead Sources

Monkey on the Phone

Lead quality is increasingly front and center for new and existing online lead buyers, but that quickly begs a debate on how to measure quality. One of the metrics that is often quoted by buyers and sellers is cost-per-closing, essentially ROI. Now, … [Read more...]

LeadsCon: Internet Lead Market Up-close

LeadsCon Up Close

I remember the first time I went to my Dad's laboratory at the University of Kentucky and he showed me the magic of looking very closely at common everyday objects. You see, he had a scanning electron microscope and things you would think as simple … [Read more...]

Zillow Mortgage Gets Negative Reviews (from Non-Adopters)

I have been following the Zillow Mortgage discussion with great interest. By reserving follow-up to my early commentary in BusinessWeek I have an opportunity to survey the discussion and distill a few important observations: Zillow did something … [Read more...]

Reply.com Launches Blog and Lead Exchange

Reply Lead Exchange

Reply.com just launched a new blog and revealed their new lead exchange. It appears the lead marketplace concept is about to get a bit more competitive, with Reply.com being one of two new entrants that I have heard whispers of emerging. The concept … [Read more...]

Are You Creating a Customer Army?

Lego Community Wired

We live in unique times. We are increasingly connected to the Internet. That connection is increasing social. That social connectivity is community. The question becomes are you still trying to gather customers and make sales? Or are you creating a … [Read more...]